Imprint

Primoštenska Villa d.o.o.

Trg hrvatske bratne zajednice 2

21000 Split, Croatia

Phone/Mobile: +49 151 4651 0688

General Terms & Conditions

1. CONTENT OF THE GENERAL TERMS AND CONDITIONS

1.1. Villa Ivo (hereinafter: Lessor) provides accommodation services in accordance with the General Terms and Conditions, and according to the confirmation and specification of each individual reservation. By paying the reservation for rent in advance, without reservation, the user of the accommodation (hereinafter: Guest) accepts these general terms and conditions.

1.2. After receiving the reservation payment, the Lessor will send a written confirmation of the reservation to the Guest. The written confirmation of the reservation and the general terms and conditions constitute theLease Agreement between the Guest and the Lessor. Everything stated in the General Terms and Conditions represents a legal obligation for both the Guest and the Lessor. The General Terms and Conditions are published on the website of Villa Ivo.

2. CONTENT AND PRICE OF ACCOMMODATION

2.1. The price of accommodation includes the basic service as described in the reservation. Special services are those services that are not included in the price and therefore the guest pays them separately. These services should be requested at the time of booking.

2.2. Accommodation prices are published in EUR. The Lessor reserves the right to change the published prices. For guests who have paid an advance payment for a specific reservation, the Lessor guarantees the price of the accommodation, specified in the calculation based on which they paid the amount of the advance payment. Any additional services requested by the guest are not included in the price and should be paid on site to the Lessor or his authorized representative.

2.3. In the main season (01.07.-30.08.) the minimum duration of stay is 7 nights. The day of arrival/departure is Saturday, unless otherwise agreed.

2.4. Accommodation prices (in case the reservation is not otherwise stated) include: wireless internet, normal electricity consumption, water consumption, final cleaning, bed linen and bathroom towels, maintenance of the pool and garden, tourist tax as well as value added tax.

3. RESERVATIONS AND PAYMENTS

3.1. Inquiries and accommodation reservations can be received electronically and by phone, in writing or in person at Villa Ivo. When making a reservation, the Guest is obliged to provide all correct information relating to the Guest as well as to the persons registering for accommodation. The Lessor assumes no responsibility for the truthfulness of the information provided by the Guest when making a reservation. In case of falsity of data, the Lessor reserves the right to change prices and surcharge the price difference on site.

3.2. When making a reservation, the Guest confirms that he is familiar with these General Terms and Conditions, which he has previously carefully studied, and that he accepts them in their entirety. In this way, everything stated in these General Terms and Conditions becomes a legal obligation for both the Guest and the Lessor.

3.3. The reservation is valid upon payment by the Guest, while any other verbal or written confirmation is not valid as a reservation. For the reservation of the accommodation service, it is necessary to pay an advance payment in the amount of 30% of the total price, and the rest of the amount is paid no later than 30 days before the beginning of the service. For reservations for Villa Ivo made within 30 days before the start of using the accommodation service, the entire amount of the reservation must be paid within 24 hours. Payment of reservations made within 30 days before the start of using the accommodation service must be confirmed by a written (e-mail) confirmation of the payment made.

3.4. The advance payment has to be made by bank transfer to the giro account of the Lessor.

3.5. After the advance payment has been made, the Guest will be sent a reservation confirmation with exactly indicated contracted and paid services. The reservation confirmation serves as proof of the reservation made to the accommodation service. Upon arrival at Villa Ivo, the Guest is obliged to hand over a reservation confirmation to the Lessor or his authorized representative. After that, they will be able to enter the accommodation unit and start using the booked service. If more people arrive in the booked accommodation unit than the registered number, the Lessor has the right to deny accommodation to unannounced persons or accept all unannounced persons at extra charge on site.

3.6. By paying the reservation, the Guest confirms that he is fully aware of all the features and conditions under which the particular accommodation unit is offered to him. By paying the reservation, the Guest confirms that he accepts the General Terms and Conditions. By the very act of paying for the reservation, everything stated in these terms becomes a legal obligation for the Guest and for the Lessor.

3.7. The Guest undertakes to make payments within the terms and in the manner described in this point of the General Terms and Conditions. If the Guest does not comply with payment due dates, such behaviour is considered a serious breach of contractual obligations, and the Lease Agreement is considered terminated without a notice period. In case of termination of the Lease Agreement, all payments made to the Lessor are non-refundable.

4. CANCELLATION

4.1. If the Guest cancels the reservation, the following cancellation costs will be charged:

· For cancellation of the reservation up to 30 days before the start of using the accommodation service, 30% of the total price of the accommodation is charged,
· For cancellation of the reservation from 29 to 7 days before the start of using the accommodation service, 50% of the total price of the accommodation is charged,
· For cancellation of the reservation from 6 to 0 days before the start of using the accommodation service, 100% of the total price of the accommodation will be charged.

4.2. The cancellation is possible only in writing (e-mail). The cancellation date is considered to be the date when the cancellation notice was received (if it is a Sunday or a holiday, it will be the next working day). In case of no-show or unannounced later arrival, the Lessor retains the total amount of the accommodation price.

4.3. If the Guest has to cancel the reservation before the start of the accommodation service, the Lessor offers him the opportunity to find a new user for the same reservation if possible. In this case, the Lessor will charge only the actual costs caused by the change of the reservation. The new user of the reservation assumes all obligations from the Lease Agreement and these General Terms and Conditions.

5. DAMAGE DEPOSIT

5.1. Upon arrival at Villa Ivo, a deposit in the amount of 2.000, - EUR (in letters: two thousand Euros) has to paid in cash. The deposit and deposit amount will be indicated in the reservation confirmation. The Lessor reserves the right not to accept the Guest if the deposit is not paid at the property upon the arrival.

5.2. A deposit is insurance for the Lessor for any damage in the Villa that the Lessor can pay out of the deposit. In the event that the damage exceeds the amount of the deposit, the Guest is obliged to pay the entire amount of the damage. If no damage has been done, the Lessor is obliged to return the deposit to the Guest during the return of the keys upon the Guest's departure.

6. ARRIVAL / DEPARTURE

6.1. The reservation confirmation contains information about the time when Villa Ivo will be ready to receive guests. The Guest must adhere to the arrival and departure times.

6.2. The keys will be at Villa Ivo and will be handed over to the Guest only if the entire amount of the accommodation price has been paid.

6.3. On the day of arrival Villa Ivo is available to guests from 16:00. Early arrival or arrival before 16:00 in Villa Ivo is possible only with the prior approval of the Lessor. Availability and possibility need to be checked with the Lessor. If Villa Ivo is ready early, the Guest will be informed about it in a timely manner.

6.4. Check-out from Villa Ivo is no later than 10:00 am and the Guest is obliged to hand over the Keys to the Lessor. Late check-out or check-out after 10:00 a.m. from Villa Ivo is possible only with the prior approval of the Lessor. Availability and possibility need to be checked with the Lessor. For later check-out, additional charges are possible, amounting to 50% of the full price of the night.
7. VILLA IVO

7.1. Number of guests
The number of guests cannot exceed the number of guests indicated and stated in the reservation confirmation. The number also applies to children regardless of age. The number of people can be changed 3 days before arrival (maximum of 10 people). A request to change the number of guests must be sent to the Lessor.

The guest is obliged to register all persons coming to Villa Ivo who are not listed in the Lease Agreement. The total number of people in and around the Villa must not exceed the maximum number of guests (10) unless the Lessor allows it.

If the Lessor finds a large number of people in Villa Ivo, without being informed, the Lessor has the right to terminate the Lease Agreement immediately and the Guest, as well as other guests found in the Villa, is obliged to leave the Villa within a period of 2 hours and cannot claim a refund.

7.2. Youth groups
Guests 25 years of age and younger are considered youth groups. Special conditions apply to youth groups. If the guests are under 25 years old, they are obliged to inform the Lessor when booking the exact number of guests and their age. The Lessor has the right to refuse the reservation of a group of young people.

In case of non-compliance with this provision, the Lessor has the right to cancel the reservation or to terminate the Lease Agreement immediately. Guests are not entitled to a refund of payments made in this case.

7.3. House rules
Villa Ivo has house rules that are highlighted in the Villa itself. Guests are obliged to adhere to the rules and respect them. In case of non-compliance with the rules (serious violation of the Lease Agreement), the Lessor has the right to terminate the Lease Agreement immediately, and the Guest, as well as other guests found in the Villa, is required to leave the Villa within a period of 2 hours and cannot request a refund.

7.4. Pets
Pets are not allowed at Villa Ivo. If the Lessor finds a pet in Villa Ivo, the Lessor has the right to terminate the Lease Agreement immediately and the guest is obliged to leave the Villa within a period of 2 hours and cannot claim a refund.

7.5. Noise
There is a possibility that guests hear noise from the construction site, road, night bar or similar. The Lessor is not responsible for this type of noise.

In the event that the Guest or guests disrupt public order and peace with noise and uproar and do not calm down after being warned, the same is considered a serious violation of the provisions of the Lease Agreement, in which case the Lessor is authorized to terminate the Lease Agreement immediately and the Guest, as well as other guests found in the Villa must leave the Villa within a period of 2 hours and cannot request a refund.

7.6. Pool
The guest is obliged to follow the rules and instructions related to the use of the pool for their own safety and the safety of other guests. The guest uses the pool at his own risk. Children cannot be unattended in or by the pool. If the accommodation is booked outside the summer season, there is a possibility that the pool will not be available.

8. DAMAGE

8.1. The guest is obliged to treat the rented Villa appropriately and with care. The guest is obliged, upon departure, to leave the Villa in the state in which he found it. In case of damage, the Guest is responsible to the Lessor. The Lessor may collect damages from the deposit specified in the General Terms and Conditions (Article 5). If the amount of the deposit is not enough to settle the damage, the Guest is obliged to pay the entire amount of the damage to the Lessor immediately. The need for additional cleaning due to the especially bad condition in which the Guest returned the villa to the Lessor can also be considered as damage, and the Lessor has the right to collect this damage from the damage deposit.

8.2. Deliberately causing damage or disrupting public order and peace is considered a serious violation of the Lease Agreement and the Lessor has the right to terminate the Lease Agreement immediately and the Guest, as well as other guests found in the Villa, is obliged to leave the Villa for a period of 2 hours and cannot request a refund.

8.3. The Guest is obliged to immediately report to the Lessor any damage to the Villa or around the Villa during the duration of the Lease Agreement. Upon departure of guests, the Guest and the Lessor will check the Villa and its surroundings to determine whether or not there has been any damage.

8.4. In the event that there is no damage, the Lessor must return the deposit (Article 5 of the General Terms and Conditions).

9. OBJECTIONS AND DEFECTS OF THE VILLA

9.1. If, when taking over the Villa Ivo, the Guest notices insufficient cleaning, damage or other malfunctions in the Villa, or has any other type of complaint, he shall submit a complaint without delay, and at the latest within 24 hours. Complaints regarding cleaning are sent immediately. The objection has to be sent directly to the Lessor or to his authorized representative.

9.2. It is the guest's obligation to, in accordance with his capabilities, try to avoid the occurrence of damage or its worsening and to contribute to the effort to keep any loss for the Lessor as small as possible.

9.3. In case of raising any type of complaint, the Guest undertakes to leave the Lessor an appropriate deadline for eliminating the complaint.

9.4. The departure of the Guest from the Villa before the end of the agreed rental period and without prior notification and agreement with the Lessor will be at the risk and expense of the Guest, and the Lessor bears no responsibility. The Lessor is responsible for deviations from the condition of the villa compared to the one published on the website www.villaivoprimosten.com.

10. RESPONSIBILITY OF THE LESSOR

The Lessor is not responsible for the disappearance of personal belongings, damage to personal belongings as well as for injuries, accidents and deaths during the guests' stay. Guests use all the facilities of Villa Ivo at their own risk.

11. TECHNICAL EQUIPMENT OF THE VILLA

Villa Ivo has all the necessary appliances, technical equipment and other amenities that provide a pleasant stay in the Villa. The Lessor is obliged to ensure excellent functionality of all of the above. In case of failure of any apparatus, technical equipment or anything else, the Guest will inform the Lessor about the situation and the Lessor will promptly react and repair or replace the apparatus or technical equipment.

12. FORCE MAJEURE

In the event that the Lease Agreement cannot be executed or fulfilled due to force majeure (earthquake, war, terrorism, riots and unrests, strikes, natural disasters, border closures, epidemic, bans, restrictions by the local government or the like), the Lessor may terminate the Lease Agreement.

13. PROTECTION OF PERSONAL DATA

The statement on privacy and security of personal data is an integral part of these General Terms and Conditions. By accepting these conditions, the Guest also agrees with the Statement on privacy and security of personal data. See privacy policy here.

14. FINAL PROVISIONS AND JURISDICTION

14.1. Any commercial use of the information published on the website www.villaivoprimosten.com, including any partial or complete reproduction, constitutes a violation of copyright and is prohibited by law.

14.2. In case of violation of the provisions of the Lease Agreement, the Lessor is authorized to terminate the Lease Agreement, which takes effect immediately, without a notice period, and the Guest has to leave the villa permanently within 2 (two) hours with all persons staying there and has no right from for a refund of the amount of accommodation paid.

14.3. These General Terms and Conditions have been drawn up in Croatian and have been translated into English. In case of doubt regarding the interpretation of certain terms in the translated version of these General Terms and Conditions, the original version in the Croatian language is taken as authoritative.

14.4. The contracting parties will try to resolve any potential disputes by negotiation and agreement. In case of any dispute, the local jurisdiction of the competent court in Šibenik and the application of Croatian law are agreed upon.